At LCSTORE we understand that sometimes plans change, and you may need to cancel your order. Our cancellation policy is designed to be as straightforward and customer-friendly as possible.

1. Order Cancellation

• Before Shipment:
  You may cancel your order before it has been shipped for a full refund. Please contact our customer service team as soon as possible to request a cancellation. You can get the contact details in Contact Us.
• After Shipment:
  If your order has already been shipped, we cannot cancel it. However, you can return the item according to our return policy once it has been delivered.

2. Digital Products and Services

• Immediate Access:
  If you purchased a digital product or service that provides immediate access (e.g., downloadable software, e-books), cancellations are not allowed once the purchase is complete.
• Subscription Services:
  For subscription services, you may cancel your subscription at any time. The cancellation will take effect at the end of the current billing cycle, and no further charges will be made. Please note that we do not offer partial refunds for subscription periods already billed.

3. Custom or Personalized Orders

Custom or personalized orders cannot be canceled once production has begun. If you need to cancel such an order, please contact our customer service team immediately to see if a cancellation is possible.

4. Refund Process

Once your cancellation is confirmed, we will process your refund. Refunds will be issued to the original payment method within 7 business days. Please note that it may take additional time for the refund to appear on your statement, depending on your bank or credit card issuer.

5. Contact Us

If you have any questions or need assistance with canceling an order, please reach out to our customer service team at salesupport@lcpay.my. We are here to help and will do our best to accommodate your needs.