At LCSTORE, we strive to provide you with high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we offer a straightforward return policy to ensure your shopping experience is seamless and enjoyable.

1. We accept returns under the following circumstances:

• Incorrect Item Sent: If you receive an item that is different from what you ordered.
• Damaged Item: If the item arrived damaged or broken during shipping.
• Defective Item: If the product is faulty or not functioning as described.
• Wrong Size or Color: If the item received is the wrong size or color compared to what was ordered.
• Changed Mind: If you decide you no longer want the product within the specified return period. Buyer must ensure that the Item remains unused with its tag (if any) remaining on the Item when returning the Item.
• Product Not as Described: If the item does not match the description or photos provided on our website.
• Product Quality Issues: If the product does not meet your quality expectations or standards.
• Expired Product: If the item received is past its expiration date.

2. To initiate a return, please contact our customer service team at salesupport@lcpay.my with your order number and reason for return. We will provide you with a return authorization and instructions on how to send your item back to the seller.

3. A receipt or proof of purchase is required to complete your return. Please include a copy of the receipt with your returned item.

4. You must return the items within five days after your return request has been approved. If the item is not returned within five days, unfortunately, we can’t offer you a refund or exchange.

5. Buyers are responsible for paying their own return shipping costs. Shipping costs are non- refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

6. The approval of your request for refund and return will be made by seller in its sole discretion.  You acknowledge and agree that seller’s decision is final, conclusive and binding, and covenants and agrees that it will not bring suit or otherwise assert any claim against seller or its affiliates in relation to such decision.

7. Condition of Returning Item:

• Items must be returned in their original, unopened packaging, with seals and shrink-wrap intact. All tags, manuals, and accessories that were included with the purchase must be returned as well;
• For clothing and wearables, items must be unworn (except for trying on purposes), unwashed, with all original tags attached, and must not have signs of wear or use; and
• For health and beauty products, items must be unopened and in their original packaging.
• For other refund and/or returns permitted under Return Policy, to enjoy a hassle-free experience when returning the Item, you should ensure that the Item, including any complimentary items such as accessories that come with the Item, must be returned to Seller in the condition received by you upon delivery. We will recommend Buyer to take a photo of the Item upon receipt.